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How mag4d Handles Your Personal Information

Your account data and payment details — including any transactions made through Touch 'n Go eWallet, Boost or GrabPay — are handled with a clear purpose: to run your account securely and nothing more.

No data sold to third partiesTouch 'n Go eWallet & Boost privacy coveredAccount deletion requests acceptedCookies disclosed and manageableContact path available for all data queries
mag4d How mag4d Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Security and transparency are the two things we refuse to cut corners on. Your account data is encrypted in transit and at rest, cookies are disclosed with opt-out options, and your payment-rail references — whether from Touch 'n Go eWallet, Boost or GrabPay — are stored only as tokens. Players in Kuala Lumpur and across Malaysia can expect consistent handling regardless of which device or browser session they use to access their account.

Cookie Transparency

We use session cookies to maintain your login state and analytics cookies to improve load speed. You can opt out of non-essential cookies through your browser settings at any time.

Account Security Layer

Account access requires OTP verification on new devices. If a login attempt comes from an unrecognised session, we flag it and notify you before granting access.

Data Retention Policy

We keep active account data as long as your account is open. Once you close your account, we remove non-mandatory records within a reasonable period as required by local law.

Third-Party Disclosure Rules

Your personal data is never sold. It is shared with payment processors like GrabPay or FPX only to the extent needed to complete your transaction, under strict data agreements.

DATA QUERY CHANNELS

How to Reach Us About Your Privacy

If you have a question about how your data is stored, want to request a copy of what we hold, or need to report a concern about your account information, our support team handles these requests directly. You do not need to go through a third party — just reach out through any of the channels below and your query will be routed to the right team.

Live Chat Start a live chat session from the mag4d website. State that your query is a privacy or data request and our team will flag it for the correct handler.
Email Support Send your data access or deletion request to our support email. Include your registered account name so we can locate your records without delay.
Account Help Desk Log into your account and use the Help section to submit a formal data query. This path creates a reference number you can track until the request is resolved.

Common Questions About Your Data and This Policy

These are the questions we get most often about how mag4d handles personal data, what your rights are, and how to act on them. If your question is not listed here, reach us through live chat or the account help desk.

We collect your name, contact details, and any payment reference tied to methods like Touch 'n Go eWallet or Boost. Device and session data is also collected to keep your account secure across logins.

No raw wallet credentials are stored. Payment references from Touch 'n Go eWallet, GrabPay and other rails are held in tokenised form only, meaning the raw account number is never saved on our servers.

Yes. Submit a data access request through the account Help section or via email support. Include your registered account name and we will respond with a summary of the data held.

Log into your account, go to the Help section and submit a deletion request, or contact us through live chat. Records required by local law are retained; all others are removed within a reasonable period.

We do not sell or share your data for third-party marketing. Data is only passed to payment processors — such as FPX or DuitNow — strictly to process your transaction, under binding data agreements.

We use session cookies for login continuity and analytics cookies for performance. Non-essential cookies can be disabled through your browser settings; essential cookies required for account access cannot be turned off.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.