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What You Agree To When You Use mag4d

Every account on mag4d operates under a clear set of terms — covering how your account is created, how transactions are processed through Touch 'n Go eWallet, Boost or GrabPay, and how disputes are handled.

Account TermsPayment ConditionsJurisdiction ClauseData HandlingAccount Termination Rights
mag4d What You Agree To When You Use mag4d
LEGAL CONTACT PATHS

Reach Us for Account or Policy Questions

If you have a question about how our terms apply to your account, how a specific clause affects a transaction made via Boost or GrabPay, or if you need to formally dispute a decision — our support team handles these requests directly. Raise the issue through the channel that suits you, and we will route it to the right team.

Team online

Live Chat

Start a chat session directly from your account dashboard. For legal and policy queries, select the Account and Terms topic so the right team picks it up without delay.

Email Support

Send a detailed message to our support address for written records of your legal query. Useful when you need a documented response about account terms or a transaction dispute.

Account Help Centre

Our help section covers common legal questions — account closure process, data access requests, payment term clarifications for Touch 'n Go eWallet and DuitNow transactions.

ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Your Account

Our legal obligations do not stop at terms and conditions. We maintain specific practices around data handling, cookie use and account security that affect how your information is stored and how long we keep it. Here is what that looks like in practice across four areas we take seriously.

Data Handling

Account data — including payment records from Touch 'n Go eWallet, Boost or GrabPay — is stored under access controls. We do not sell your personal data to third parties outside our operational partners.

Cookie Policy

We use session and preference cookies to keep your mobile login active across browser and app. You can adjust cookie settings from your device browser without affecting your core account access.

Retention Period

Transaction and account records are retained for the period required by applicable regulations. After that period, records are purged unless an open dispute requires us to hold them longer.

Requesting Changes

You can request a copy of your data, ask us to correct inaccurate details or request account closure via live chat or email. We process these requests in accordance with applicable local requirements.

Your Legal Questions, Answered Directly

These are the questions we hear most often about our terms, your rights and how policy decisions affect your account. If your question is not here, use live chat to get a direct answer from our team.

Yes. Access depends on local law and is available only where local law permits. It is your responsibility to confirm that using this platform is lawful in your region before opening an account.

Any remaining RM balance is returned to your nominated payment method — Touch 'n Go eWallet, Boost or GrabPay — after identity verification is completed. The process follows our standard account closure procedure.

Yes. Contact us via live chat or email to submit a data access request. We will respond with the records we hold on your account within the timeframe required by applicable regulations.

We post the revised terms on this page. Continuing to use your account after an update is posted counts as acceptance of the new version. Check this page periodically to stay current.

Yes. Transaction records from DuitNow, FPX, Maybank2u, Touch 'n Go eWallet and other payment rails are held under the same data retention and access controls as your account profile data.

Raise a formal dispute through our email support channel so there is a written record. Our team will review the case against the relevant clause and respond with a documented outcome.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.